Refund & Cancellation
Introduction
This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations may be granted for services provided by HopesBright Technologies Private Limited (the “Company”). By engaging the Company’s services, clients agree to abide by this policy.
2. General Policy
- Non-Refundable Nature of Services: Given the nature of digital marketing and website development services, which are intangible and require significant time and resources, all payments made to the Company are generally non-refundable.
- Exceptions: In rare cases, the Company may consider refund requests on a case-by-case basis, subject to the following conditions and limitations:
3. Cancellation of Services
- Notice Period: Clients must provide written notice of cancellation at least 3 days prior to the start of the service or project commencement date.
- Cancellation Fees: A cancellation fee equivalent to 40% of the total project cost may be applicable, depending on the stage of the project at the time of cancellation.
- Non-Refundable Expenses: Any expenses incurred by the Company prior to the cancellation, such as domain registration, hosting fees, or third-party software licenses, will not be refunded.
4. Refund Policy
- Limited Refunds: Refunds, if applicable, will be limited to pre-paid fees that have not been utilized for services rendered or expenses incurred.
- Proof of Payment: Clients must provide valid proof of payment for any refund claim.
- Refund Process: Refunds will be processed within 7 business days of the approval of the refund request.
5. Unsatisfactory Services
- Communication: Clients experiencing dissatisfaction with the services provided must promptly notify the Company in writing, detailing the specific issues.
- Resolution: The Company will make reasonable efforts to rectify the issues within a mutually agreed-upon timeframe.
- Refund Consideration: If the Company is unable to resolve the issues to the client’s satisfaction, a refund may be considered on a case-by-case basis.
6. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure
7. Governing Law
This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of Delhi.
8. Contact Information
For any questions or concerns regarding this policy, please contact:
support@hopesbright.com
Important Note:
This is a general template and may require modifications to align with specific business practices and legal requirements. It is strongly recommended to consult with legal counsel to ensure compliance with applicable laws and regulations.
Additional Considerations:
- Clearly define the scope of services and deliverables to avoid disputes.
- Establish clear communication channels and escalation procedures.
- Maintain detailed records of all interactions with clients.
- Consider offering alternative dispute resolution options, such as mediation or arbitration.
By incorporating these elements, HopesBright Technologies Private Limited can strengthen its refund and cancellation policy and protect its interests while maintaining customer satisfaction.